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| National ID: | BSB42115 |
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| State ID: | AZK3 |
| Qualification level: | Certificate IV |
Course is available at the following locations
Provide excellent customer service in a library environment
This course builds on the skills and knowledge gained in BSB312154 Certificate III in Library and Information Services. Your studies could lead to employment in a broad range of environments such as public, hospital, law, university or school libraries. Or you may find workin the information basedorganisations, such as a web-based database service.
Your lecturers in this course are library professionals, up-to-date with industry best practice and with strong connections with local library staff and organisations.
To successfully complete this course, you will be required to undertake a compulsory work placement.
North Metropolitan TAFE gives you the option of studying this course online, students enrolling in the online study optionshould aim to complete the course within a 12 – 18 month time frame.
Gain these skills
- Provide leadership for library teams in areas including customer service and occupational safety and health
- Undertake cataloguing activities to describe and organise library resources
- Search online databases and retrieve information from external sources for information
- Maintain websites and use social media tools
- Assist and present information to clients to help them access library and external resources
- Build your understanding of current library challenges and trends, including emerging technologies.
Is this course right for me?
I have the following attributes:
- Good communication and interpersonal skills
- Excellent organisational skills
- Comfortable using technology
- Able to work as part of a team
Course description
Provide excellent customer service in a library environment
This course builds on the skills and knowledge gained in BSB312154 Certificate III in Library and Information Services. Your studies could lead to employment in a broad range of environments such as public, hospital, law, university or school libraries. Or you may find workin the information basedorganisations, such as a web-based database service.
Your lecturers in this course are library professionals, up-to-date with industry best practice and with strong connections with local library staff and organisations.
To successfully complete this course, you will be required to undertake a compulsory work placement.
North Metropolitan TAFE gives you the option of studying this course online, students enrolling in the online study optionshould aim to complete the course within a 12 – 18 month time frame.
Gain these skills
- Provide leadership for library teams in areas including customer service and occupational safety and health
- Undertake cataloguing activities to describe and organise library resources
- Search online databases and retrieve information from external sources for information
- Maintain websites and use social media tools
- Assist and present information to clients to help them access library and external resources
- Build your understanding of current library challenges and trends, including emerging technologies.
Is this course right for me?
I have the following attributes:
- Good communication and interpersonal skills
- Excellent organisational skills
- Comfortable using technology
- Able to work as part of a team