Hospitality Service Skill Set

National ID: AE381
State ID: AE381
Qualification level: Skill set

Course is available at the following locations

Public
South Metropolitan TAFE

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

You will learn the knowledge and skills to provide excellent customer service, make coffee, serve alcohol and food and comply with hygiene standards and workplace health and safety. 

Gain the skills to: 

  • Provide responsible service of alcohol 
  • Prepare and serve espresso coffee  
  • Serve food and beverage  
  • Provide service to customers  
  • Process financial transactions 
  • Use hygiene practices for food safety  
  • Comply with infection prevention and control policies and procedures 

Course description

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

You will learn the knowledge and skills to provide excellent customer service, make coffee, serve alcohol and food and comply with hygiene standards and workplace health and safety. 

Gain the skills to: 

  • Provide responsible service of alcohol 
  • Prepare and serve espresso coffee  
  • Serve food and beverage  
  • Provide service to customers  
  • Process financial transactions 
  • Use hygiene practices for food safety  
  • Comply with infection prevention and control policies and procedures 

Campus locations

Course page link
Public
North Metropolitan TAFE

With restrictions easing across WA, our hospitality industry is getting back into busy mode and the jobs are out there

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. This course also includes infection control and prevention procedures and food safety to ensure you're working safely.

Course description

With restrictions easing across WA, our hospitality industry is getting back into busy mode and the jobs are out there

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. This course also includes infection control and prevention procedures and food safety to ensure you're working safely.

Campus locations

Course page link
Public
North Regional TAFE

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

Course description

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

Campus locations

Course page link
Public
South Regional TAFE

Description

WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.

You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.

Certification

On successful completion of this course, students will receive a statement of attainment for the following units

HLTINFCOV001 Comply with infection prevention and control policies and procedures
SITHFAB002   Provide responsible service of alcohol
SITHFAB005   Prepare and serve espresso coffee
SITHFAB007   Serve food and beverage
SITXCCS006    Provide service to customers
SITXFIN001    Process financial transactions
SITXFSA001    Use hygienic practices for food safety

Course description

Description

WA has a large and vibrant hospitality industry, from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry level jobs and career progression opportunities. If you’re keen to get back into the hospitality service industry or just get started, this skill set is for you.

You will learn responsible service of alcohol (RSA), barista skills using commercial machines, how to communicate effectively and provide quality service to customers including establishing rapport, determining and addressing their needs, and responding and managing complaints. You’ll also learn how to process cash and other payments using business technology and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety.

Certification

On successful completion of this course, students will receive a statement of attainment for the following units

HLTINFCOV001 Comply with infection prevention and control policies and procedures
SITHFAB002   Provide responsible service of alcohol
SITHFAB005   Prepare and serve espresso coffee
SITHFAB007   Serve food and beverage
SITXCCS006    Provide service to customers
SITXFIN001    Process financial transactions
SITXFSA001    Use hygienic practices for food safety

Campus locations

Course page link