Already working in retail and wanting to upskill your role? This short course skill set is for you! You’ll gather valuable tools to undertake supervisory responsibilities and grow your retail career to the next step.
With a focus on stock control, monitoring financials, managing workplace responses and supporting frontline team members, you’ll gain the skills and knowledge to lead effectively in the retail industry. You'll also gain supervisory and management skills, learn advanced skills in managing disrespectful aggressive or abusive customer behaviour, and how to roster staff effectively to meet business needs.
Choose a private training provider that delivers this course
This course is available from registered training organisations (accredited private training providers) that are also funded through Jobs and Skills WA. Select from the list below, and follow the link to the provider's website for further information about the course and how to enrol.
A set of skills for individuals to undertake leadership and or supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control. Core units:
- Control stock (SIRRINV002)
- Monitor retail store financials (SIRRRTF002)
- Manage disrespectful, aggressive or abusive customers (SIRXCEG008)
- Manage workplace responses to disrespectful, aggressive or abusive customer behaviour (SIRXCEG009)*
- Supervise and support frontline team members (SIRXMGT001)
- Roster staff (SITXHRM002)
Unit marked with an asterisk* has a prerequisite: SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
Delivery location
The information presented on the course lists within this website is provided to the Department of Training and Workforce Development by the WA TAFE colleges and private training providers, and is offered as a guide only. It is updated regularly, however some changes to details may occur in between updates. You should always contact the TAFE or private training provider directly to confirm details and/or ask questions.